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Eclectic Avenue Studio

Custom Order Policy

Effective date: October 12, 2026

This policy covers every custom order from Eclectic Avenue Studio LLC: stickers, apparel, embroidery, and websites. Your quote and this policy together set the terms of your order. When you accept a quote, you also accept this policy. Website projects also have a Website Services Agreement that you sign before work starts.

How an order works

  1. You request a quote through our website or by email.
  2. We email you a quote that lists the scope, quantity, price, turnaround, deposit, and the date the quote expires.
  3. You accept the quote and pay a deposit of half the total.
  4. We send you a digital mockup.
  5. You approve the mockup in writing. A reply that says "Approved" is enough.
  6. We make your order or build your website.
  7. You pay the balance, then we ship your order or launch your website.

Payment

  • A deposit of half the total starts your order. We begin your mockup only after the deposit is paid. The monthly website plan works differently: see Websites below.
  • The balance is due before we ship or hand over merch, and before we launch or hand over a website.
  • We send quotes and invoices by email through QuickBooks, and you pay online. Our website never takes payments.
  • A quote is good until the expiry date shown on it.
  • Shipping is charged separately and shown on your quote. Local pickup is free.

Mockups and changes

  • Nothing is made until you approve your mockup.
  • Each order includes one round of changes to the mockup. More rounds cost extra. For websites, each extra round is $40. For custom merch, we tell you the price before we start one.
  • Please check every detail before you approve: spelling, dates, names, colors, sizes, and quantities. Once you approve a mockup, mistakes in it are your responsibility.
  • If you ask for a change after you approve, we make a new mockup, and it counts as an extra round. If production has started, you also pay for materials already used.

Turnaround

A typical order takes one week or less from the day you approve your mockup. If you need your order by a certain date, tell us when you request your quote.

Order minimums

Stickers: 25. Apparel, bags, and embroidery: 12 per design.

Colors and materials

Colors on a screen look different from printed vinyl, thread, and fabric. Small differences in color between your mockup and the finished item are normal and are not a mistake.

Cancellations

  • If you cancel before we start any work, we refund your deposit in full.
  • Once we start your mockup or order blank shirts, bags, or other materials, your deposit is not refundable.
  • If you cancel after production starts, the deposit is not refunded.

Returns and mistakes

  • Custom items are made just for you, so they cannot be returned.
  • If we make a mistake, such as a misprint or the wrong size, we fix it or remake the item. Please tell us within 14 days of delivery, with a photo.
  • Mistakes in a mockup you approved are not covered.
  • If a package arrives damaged, send us a photo within 14 days of delivery and we remake the damaged items. If a package is lost, we reship or refund your order once the carrier confirms the loss.

Your artwork and our designs

  • When you send us a logo or artwork, you confirm that you own it or have permission to use it.
  • We may decline any order, including one with artwork we believe you do not have the right to use.
  • You own the final design once you have paid in full. The studio keeps its drafts and unused ideas.
  • We may show photos of finished work as samples. Tell us at any time if you prefer we do not. For websites, we ask your permission first on the questionnaire.

Websites

Website projects follow the steps above, with these details.

You choose one of two ways to pay for your website:

  • $200 once. You pay half to start and half before your site goes live. You keep your own hosting and web address, and pay for them directly.
  • $30 a month. There is no deposit and nothing to pay up front for a standard website. Optional extras have their own up front cost. Billing starts when work begins. The plan includes your website, hosting, your web address, care, and small changes when you ask. It has a one year minimum. If you end the plan before a year, you pay the remaining months of that year. Autopay is required: your card or bank account is charged automatically each month through QuickBooks, and we start work once autopay is set up.

After the first year, the plan continues month to month until you end it.

Also:

  • One time extras follow the half and half split on either option. Monthly extras are added to your monthly bill.
  • Your website includes a design made for you, with one round of changes.
  • Each extra round of design changes costs $40, and each page beyond five costs $25. Other optional extras are priced on our Services page.
  • You own your website and your web address. If you leave the monthly plan, we hand over your site and your web address once any remaining months are paid.
  • The Website Services Agreement you sign sets the details for your project.

Questions

Email us at info@eclecticavenuestudio.com. We reply within two business days.

Eclectic Avenue Studio LLC, New Jersey